Trends Report

Next-Generation Services Offer A New Path To Digital Transformation

Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers

July 15th, 2014
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
John McCarthy, null
John McCarthy
With contributors:
Pascal Matzke , Abhinav Dhruwa , Nate Fleming

Summary

CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers. Increasingly, CIOs realize that they cannot do this alone and that their firms will require partners that can help deliver agile services quickly that yield predictable business outcomes. Some service providers are responding to these challenges with a new breed of "managed services" that focus on delivering such results. In this report, Forrester identifies the four key attributes of these next-generation services and how CIOs can benefit from them.

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