Landscape Report

Now Tech: Commerce Services, Q4 2020

Forrester's Overview Of 35 Commerce Service Providers

December 9th, 2020
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
With contributors:
Allen Bonde , Paul-Julien Giraud , Madison Bakalar

Summary

Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce transformation as well as assets and alliance partnership supported by expertise in your industry and channels. We canvased the capabilities of 35 leading providers with a wide range of industry and commerce focuses in B2C and B2B to help eBusiness and channel strategy professionals shape their shortlists.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.