Skip to main content

Save or Share this Report

For Customer Experience Professionals

Now Tech: Voice Of The Customer (VoC) Vendors, Q4 2018

Forrester's Overview Of 28 VoC Providers

October 9, 2018

Primary author headshot

Authors

Why Read This Report

CX pros use voice of the customer (VoC) tools to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of these improvements. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. CX professionals should use Forrester's Now Tech report to understand the value they can expect from a VoC provider and to select vendors based on size and functionality.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Table of Contents

  • Improve CX With VoC Tools
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Determine The Key Capabilities That Your Program Needs
  • Supplemental Material
  • Related Research Documents

Recommended Research