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For Customer Experience Professionals

Now Tech: Voice Of The Customer (VoC) Vendors, Q4 2018

Forrester's Overview Of 28 VoC Providers

October 9, 2018

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Why Read This Report

CX pros use voice of the customer (VoC) tools to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of these improvements. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. CX professionals should use Forrester's Now Tech report to understand the value they can expect from a VoC provider and to select vendors based on size and functionality.

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Table of Contents

  • Improve CX With VoC Tools
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Determine The Key Capabilities That Your Program Needs
  • Supplemental Material
  • Related Research Documents

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