Report

Now Tech: Customer Communications Management, Q1 2019

Forrester's Overview Of 17 CCM Providers
January 11th, 2019
With
Amanda Lipson
and Diane Lynch

Summary

You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to realize these benefits, you'll first have to select from a di

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