Now Tech: Customer Communications Management, Q1 2019

Forrester's Overview Of 17 CCM Providers
January 11th, 2019
Amanda Lipson
and Diane Lynch


You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to realize these benefits, you'll first have to select from a di

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.