Best Practice Report

Opportunities And Risks Accompany The Use Of Employee Collaboration And Meeting Technology

Video, Audio, And Chat Just Got More Complicated For Enterprises

December 11th, 2020
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
Heidi Shey, Principal Analyst
Heidi Shey Principal Analyst
Art Schoeller, null
Art Schoeller
With contributors:
Daniel Hong , Hailey Colin , Marissa Fritz , Rachel Birrell

Summary

Hundreds of millions of workers are on chats, video, and audio calls each day, with many working from home — this is the “new normal.” Application development and delivery (AD&D) leaders and their legal, information management, and security peers will find that many organizations are at risk and will be playing catch-up here. Read this report to understand the key issues of using and refining meeting and collaboration tools, including retention, security, and appropriate use.

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