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For Infrastructure & Operations Professionals

Optimize Your Cloud Organization For Speed And Customer Delight

People: The Cloud Computing Playbook

October 26, 2018

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This is the People report in The Cloud Computing Playbook For 2020.

Why Read This Report

Cloud computing is the engine of enterprise digital transformation. Customers drive intense demand for better experiences, and your developers use cloud-enabled development processes, services, and tools to create them. But yesterday's siloed IT organizations are holding infrastructure and operations (I&O) professionals and CIOs back. This report shows how to create a nimble, collaborative, multidisciplinary cloud computing team focused on customer experience (CX), speed, and innovation. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • Traditional IT Fails At Customer Obsession
  • The New Cloud Org Is Fast, Integrated, And Extremely Collaborative
  • I&O Must Recruit, Train, And Partner For Cloud Roles And Skills
  • Recommendations

  • Take Five Steps Today To Create Your Own Cloud Organization
  • Related Research Documents

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