Trends Report

Optimize User Experience With Passwordless Authentication

Improve User Experience And Security And Lower The Cost of Cross-Channel Authentication

March 2nd, 2020
Sean Ryan, null
Sean Ryan
With contributors:
Merritt Maxim , Elsa Pikulik , Peggy Dostie


The password has lost its ability to protect critical applications and data. Legacy, password-based authentication, and access management technologies can no longer provide the confidentiality, integrity and empathy in identity and access management. Passwordless authentication lowers cost and improves security and business agility of adopting firms. While passwordless authentication is currently being used primarily in online web and mobile app contexts, firms are using passwordless authentication with contact centers. This report looks at passwordless authentication, explaining how it can replace passwords, the various implementation factors to consider and how strong authentication is a key foundational element of the Forrester IAM Lifecycle Model.

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