Trends Report

Optimizing Your Store Architecture

How To Determine When To Distribute Or Centralize Data And Processes

October 31st, 2008
With contributors:
Sharyn Leaver , Varun Sedov


Retail process and applications professionals face bewildering choices about how best to distribute or centralize data and functionality, given the changing relative costs and complexity of infrastructure and network components. While many high-volume retailers should go for cost leadership with more IT infrastructure in the store, most retailers should seize the strategic opportunity that cheaper and more effective networking offers to bring a higher level of service to demanding consumers. Eight simple rules of thumb should guide your decision on when to maintain hardware, data, and process logic at individual stores and when to rely on centralized sources.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.