Trends Report

Outsourcer Self-Management

What Sourcing Professionals Can Learn From One Government Agency's Innovative Approach To Managing Multiple Providers

October 9th, 2007
Tim Sheedy, null
Tim Sheedy
With contributors:
Christine Ferrusi Ross , Francesca Bartolomey

Summary

The management of IT outsourcing providers has become all the more challenging as the market has shifted toward selective sourcing. A one-to-one relationship is now one-to-many — and the complexities of managing multiple interdependent relationships are considerable. One successful approach witnessed by Forrester has been to hand over provider management to the providers themselves. Through the use of clever incentives for all parties to succeed, the providers can take on this responsibility and become masters of their own destinies.

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