Report

Person-To-Person Customer Experience Breaks Free From The Store

Increasingly Hybrid Customer Experiences Will Span Self-Service, Automated, And P2P Interactions
June 28th, 2021
With
Melissa Chaudet
and Rachel Birrell

Summary

Retailers and brands are using multiple resources — including store associates, dedicated internal teams, partners, and freelance industry experts — to launch (more) digitally enabled person-to-person (P2P) customer interactions. As customer interactions

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