Trends Report

Planning For Retail Payment Innovation

AD&D Professionals Must Prepare For Changes In The Payment Landscape

November 17th, 2015
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Christopher Andrews , Thomas Husson , Peter Wannemacher , Arelai Ephraim , Ian McPherson

Summary

The rise of new payment options are changing the world of retail payments — Apple Pay and Android Pay are just the beginning. Retailers have long disliked the charges levied by the card networks, but with their customers loyal to plastic, they had to accept it. Now, new options on the market create new opportunities, but these options also require AD&D professionals to create a strategy to incorporate and manage these changes. This report helps AD&D professionals to understand how to prepare their applications portfolio to exploit the opportunities of payment innovations.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.