Predictions 2015: Telecoms Will Struggle To Align To The CIO's BT Agenda

As the CIO's attention shifts from information technology (IT) to business technology (BT), the telecom business model will undergo dramatic transformation. Only a minority of telecoms will manage to reinvent their business model to align with the CIO's need to focus on technologies that help win, serve, and retain customers. Meanwhile, a majority will struggle to cope with the shift in emphasis and will be bought or go out of business, thus driving consolidation. This predictions report outlines the main trends we expect in 2015 and beyond in the telecom space across developed markets and discusses how these trends will affect CIOs. By becoming more familiar with the key changes in the telecom sector, CIOs will be in a better position to navigate their relationships and investments with telcos. Of course, other trends will be highly relevant for the telcos themselves, but those will be less important to the CIOs of telco customers and are not the focus of this report.