Predictions Report

Predictions 2020: Insurance

Insurers Will Seek To Engage Customers With Their Impact Agenda

November 5th, 2019
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Jeffery Williams, null
Jeffery Williams
With contributors:
Stephen Powers , Corrado Loreto , Sam Bartlett

Summary

A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of positivity, repositioning their brands as making a difference by improving outcomes for their customers and communities.

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