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Predictions 2020: Insurance

Insurers Will Seek To Engage Customers With Their Impact Agenda

November 5, 2019

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Why Read This Report

A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of positivity, repositioning their brands as making a difference by improving outcomes for their customers and communities.

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Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

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