Best Practice Report

Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

Continuous Improvement: The Enterprise Content Management Playbook

August 14th, 2020
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar

Summary

Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of agile development and delivery techniques; and the use of data to plan ongoing improvements. This report outlines the approaches that enterprise architecture (EA) pros can take to accelerate satisfaction levels for content applications.

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