Skip to main content

Save or Share this Report

For Enterprise Architecture Professionals

Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

Continuous Improvement: The Enterprise Content Management Playbook

August 14, 2020

Primary author headshot


Playbook icon

This is the Continuous Improvement report in The Enterprise Content Management Playbook For 2021.

Why Read This Report

Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and delivery techniques; and the use of data to plan ongoing improvements. This report outlines the approaches that enterprise architecture (EA) pros can take to accelerate satisfaction levels for content applications. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We have updated it to include our most recent research on the ECM market.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Build Continuous Improvement Thinking Into All ECM Roadmaps
  • Use Data, Analytics, And User Feedback To Set Improvement Goals
  • Recommendations

  • Stop Defending Entrenched Systems As Business Needs Evolve
  • Supplemental Material
  • Related Research Documents

Recommended Research