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For Customer Experience Professionals

Q&A: Getting Started With Digital Accessibility

Your Top Digital Accessibility Questions Answered, Part One Of Two

May 12, 2021

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Why Read This Report

Companies that prioritize digital accessibility break into new markets, get employees more engaged, and avoid the legal risk of not having accessible digital experiences. But most companies take haphazard approaches to accessibility or do not have the foundational building blocks in place to ensure their efforts are successful. This is the first of two reports answering the 12 questions Forrester receives most frequently about digital accessibility and highlights examples of companies getting it right — with a focus on how to get started.

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