Best Practice Report

Q&A: What Marketers Need To Know About Social Media Consumer Segmentation

Social User Data Allows Marketers To Build Novel Segments For Uniquely Relevant Insights

July 22nd, 2020
Ryan Skinner, null
Ryan Skinner
With contributors:
Brigitte Majewski , Brandon Purcell , Jessica Liu , Luca Russo , Christine Turley


Social media data, in the form of profiles, connections, likes, shares, and posts, can be the raw material for remarkably relevant marketing. The data serves as a map to consumers’ preferences, interests, and beliefs. But marketers struggle to mine the data, identify and build valuable segments based on the data, and target those segments with uniquely relevant products, offers, and messages. This report answers B2C marketers’ biggest questions on how these segments work, how they can be used, and whom to turn to in order to generate them.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.