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For Infrastructure & Operations Professionals

Quantifying Your Company's Workforce: Customers Benefit When Employees Do, Too

Performance Management: The Employee Experience Playbook

August 3, 2018


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This is the Performance Management report in The Employee Experience Playbook For 2020.

Why Read This Report

A new class of technologies has joined those available in HR management system platforms, making it easier for organizations to collect data on their employees' productivity and experiences. Employees are also equipping themselves with wearables and apps to track and improve their productivity. Forrester collectively calls this trend "the quantified workforce" — but how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. To help I&O pros guide their business peers, this report explains the technologies, the limitations, and what companies are learning. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Quantifying Productivity And Experience Spurs New Tech Innovation
  • Collecting Employee Data Is Easier, But Applying It Isn't
  • To Succeed, Make Facilitating Productivity Your Goal
  • What It Means

  • The Urge To Measure Will Only Grow — But It's A Double-Edged Sword
  • Related Research Documents

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