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For Infrastructure & Operations Professionals

Quantifying Your Company's Workforce: Customers Only Benefit When Employees Do, Too

Performance Management: The Employee Experience Playbook

February 13, 2017


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This is the Performance Management report in The Employee Experience Playbook For 2018.

Why Read This Report

A new class of technologies is making it easier for organizations to collect data on their employees' productivity. At the same time, employees are equipping themselves with wearables and apps to track and improve their own productivity. Forrester collectively calls this trend the "quantified workforce" — but how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. This report explains the technologies, their limitations, and what companies are learning, so I&O pros can guide their business peers.

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Table of Contents

  • Quantifying Productivity Spurs New Tech Innovation
  • Collecting Employee Data Is Easier — Applying It Isn't
  • To Succeed, Make Facilitating Productivity Your Aim
  • What It Means

  • The Urge To Measure Will Only Grow, But It's A Double-Edged Sword
  • Supplemental Material
  • Related Research Documents

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