Quantifying Your Company's Workforce: Customers Benefit When Employees Do, Too

Learn How To Effectively Interpret The Data And Define Limits On Employee Privacy

August 3rd, 2018
With contributors:
Heidi Shey, Srividya Sridharan, Christopher Voce, Clare Garberg, Diane Lynch


A new class of technologies has joined those available in HR management system platforms, making it easier for organizations to collect data on their employees’ productivity and experiences. Employees are also equipping themselves with wearables and apps to track and improve their productivity. Forrester collectively calls this trend “the quantified workforce” — but how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. This report explains the quantified workforce as well as the technologies, the limitations, and what companies are learning.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.