Trends Report

RPA Inquiry Spotlight, 2020

Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

August 13th, 2021
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch


The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such as intelligent automation (IA) led client interest. Digital worker analytics to discover and rank automation opportunities was a popular subject, as were automation strike teams. Technical concerns included security, design, and accountability for bot maintenance. This report summarizes client inquiry activity to help enterprise technology leaders plan their RPA initiatives.

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