Summary
Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking guidance on the best operating model for RPA to deliver long-term value to stakeholders. This report synthesizes leading approaches and includes a 10-point control framework that ensures that business-led automations meet the technology organization's control and infrastructure criteria. We also provide a guide to RPA service providers.
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