Report

Rating Customer Service Experiences, 2010

Consumers Evaluate Customer Service At 92 Companies
January 28th, 2010
With Contributors:
William Chu
and Shelby Catino

Summary

Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohl's received the highest rating, while Charter Communications fell to the bottom. Kaiser, on the other hand, f

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