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For Infrastructure & Operations Professionals

Redefine Your Workforce Enablement Policy To Empower Employees

July 28, 2016

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Why Read This Report

Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to do their best work and delight customers, infrastructure and operations (I&O) managers are embracing desktop modernization projects and redefining their next-generation mobility strategies to meet expectations for more-flexible workspaces among empowered workforces. This report outlines Forrester's solution for I&O professionals faced with workforce enablement challenges; we have designed it to help you redefine your workforce technology policies to empower your employees. This report is an update to a previously published report and offers newly modified analysis and guidance on creating a workforce enablement policy.

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Table of Contents

  • Your Policy Isn't About Devices, Apps, And Data: It's About People
  • Building Your Workforce Enablement Policy
  • Recommendations

  • Aim For Continuous Improvement With Simple And Digestible Policies
  • Related Research Documents

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