Trends Report

Reducing Risk In Global Telecom Services Sourcing

Ask The Right Questions And Follow A Disciplined Process

December 12th, 2008
Brownlee Thomas, Ph.D., null
Brownlee Thomas, Ph.D.
With contributors:
Andrew Parker , Antonin Shanahan

Summary

Buyers need to address four categories of risk when sourcing global telecommunication services: (1) physical risks to the network and local business operations; (2) geographic risks including local regulations and business practices; (3) commercial risks like vendor mergers and acquisitions or major changes to the customer's own business; and (4) contractual risks that undermine governance and vendor management. Sourcing and vendor management organizations must take proactive measures to avoid and reduce risk exposure related to global telecoms services. These include specific risk mitigation measures relating to each of the four areas of risk inherent to global network and telecoms infrastructure services.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.