Best Practice Report

The Forrester Guide To Configuration Management

Master This Broken Process To Gain Real Transformation Benefits

September 11th, 2020
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
With contributors:
Lauren Nelson , Glenn O'Donnell , Tyler Brown , Karen Traikovich

Summary

The age of the customer demands operational excellence within the technology organization. A sound concept of configuration management is essential to ensure always-on, secure, high-quality services, yet configuration management has been troublesome and confusing. Ultimately, the term reflects the need for a coherent information architecture supporting IT and digital operations. Operations pros need a comprehensive, unified approach and an up-to-date awareness of recent cloud-native, DevOps, and infrastructure-as-code (IaC) trends.

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