Trends Report

SAP Hana Promises To Revolutionize CX — But Clients Struggle To Find The Right Partner

June 9th, 2015
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Arelai Ephraim

Summary

Application development and delivery (AD&D) professionals are in a race to transform their business models in the age of the customer and to revolutionize customer experience (CX). They struggle to turn rapidly growing data volumes into useful insights and to create more agile business processes. In an effort to achieve these goals, AD&D professionals are increasingly interested in SAP Hana, which promises to enable faster business processes and deliver the real-time insights necessary to lead in any industry. But, these AD&D professionals lack the skills and knowledge necessary for Hana; they are struggling to understand how to use it and achieve real results. This report helps AD&D pros understand why early adopters of Hana are turning to services partners for help. We discuss the landscape of services providers that can help with Hana initiatives and provide an overview of the current state of Hana capabilities in the SAP partner ecosystem. This report complements our "The Forrester Wave™: SAP Services Providers, Q1 2014" report and market overview research from 2014 by taking a closer look at services provider capabilities for Hana.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.