SVM Activities, Roles, And Skills Are Evolving

December 12th, 2012

Mark Grannan

Lutz Peichert

With contributor:

Christine Ferrusi Ross

Summary

Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their labor or skills shortages against a core set of roles and responsibilities. But Forrester believes that to stay relevant and become more strategic, those roles and responsibilities are changing due to technology and spending trends. SVM must now look to a new scope of responsibilities in order to plan and build out the appropriate skills.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.