Save or Share this Report

For Sourcing & Vendor Management Professionals

SWOT: The Evolution Of IT Service Providers To Business Technology Competitors

The Business Technology Offerings Of Accenture, Capgemini, Cognizant, And IBM

June 22, 2009

Primary author headshot


Why Read This Report

The market for traditional IT services will change dramatically over the next five years as more vendors realize the benefits of aligning their technology solutions with the needs of business customers. Unlike other technology trends that come and go, the emergence of a differentiated business technology (BT) marketplace will be characterized by evolution — involving powerful long-term technology trends and near-term technology disruptions. In the next five years, the market for such services will become increasingly competitive as more IT vendors seek to push themselves deeper into the core processes of their customers by aligning with business needs. Our study of four leading IT services firms that have adopted a business focus in their strategies, products, and go-to-market approaches reveals that companies are finding new ways to create alignment with business customers— and in the process, expanding the definition and limits of the technology marketplace.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).


Table of Contents

  • The Evolution Of IT Services To Business Services Continues
  • Accenture Creates Business Value Through A Consulting-Driven Approach
  • Capgemini Focuses On The "Collaborative Business Experience"
  • Cognizant Is Moving Up In The Market Through A Vertical Market Focus
  • IBM Brings Scale And A Full Set Of Capabilities To The Business Customer
  • Supplemental Material
  • Related Research Documents

Recommended Research