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For Sourcing & Vendor Management Professionals

SaaS Vendor Evaluation: Criteria To Track For Business Outcomes

As SaaS Disrupts Your Business, Make Sure You Know How to Manage Vendors Effectively

January 6, 2015

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Why Read This Report

Sourcing and vendor management (SVM) executives have spent the past few years building frameworks, templates, and checklists for software-as-a-service (SaaS) selection. This has helped them reduce risks — such as those related to security, business continuity, vendor viability, and total cost of ownership — but has not done much to tie vendor relationships to business success. As your users and customers increasing rely on SaaS to interact with your company, sourcing decision-makers need to focus not only on risk mitigation but also on growth and innovation. Most sourcing and vendor management teams, and even the business constituents driving SaaS purchases, do not know how to manage SaaS vendors for business outcomes. This report will lay out key criteria to assess and track what will be strong indicators of alignment with business goals and execution on the business technology (BT) agenda.

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Table of Contents

  • Go Beyond Basic Due Diligence To Track Criteria Tied To Business Goals
  • RECOMMENDATIONS

  • Take Advantage Of Customer Success Programs To Drive Outcomes
  • Supplemental Material
  • Related Research Documents

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