Trends Report

Selecting A Services Partner For Business Innovation

Key Criteria And Real-World Success Stories

August 1st, 2012
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Ben Jennings

Summary

Business innovation tops the agenda for IT services buyers in 2012, even surpassing cost-cutting as a key priority in some Forrester surveys. But many clients struggle to get business innovation from their services providers. Issues regarding finding the right services provider to drive innovation toward business priorities, budgeting, and finding the favorable pricing models and contract terms create barriers to success. This report discusses key steps for selecting, contracting, and working with services providers to successfully drive business innovation through services relationships.

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