Best Practice Report

Shift Focus From Testing To Software Quality Management For Business Transformation

Want To Save Time And Still Innovate? You Have To Be Strategic

December 31st, 2010
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
With contributors:
Mike Gilpin , Adam Knoll

Summary

While no one argues that quality is not vital to software delivery, too many organizations still take a tactical approach. Testing, in all of its parts, ensures that an application works; however, if an application doesn't improve or elevate the business' ability to execute, is it truly a successful application? Application delivery teams must take a more strategic approach to planning application quality to be sure to meet both business and technical needs and to reduce waste and inefficiencies in testing. Quality management (QM) is the right way to achieve this. QM today is much more pragmatic than the old total QM approach; pragmatism is the hallmark of today's QM, and the quality management office (QMO) takes a strategic approach, partnering with the business to "bake" quality into applications without adding overhead.

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