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For CIOs

Six Business Technology Trends That Will Propel Your Firm In 2013

From Technology Foundations To Business Outcomes

March 19, 2013

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Why Read This Report

Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort around these dynamics may mean competitive vulnerability. This report broadly describes these dynamics and the associated playbook research that will provide further guidance on them.

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Table of Contents

  • Business Technology: Linking Tech Foundations And Business Outcomes
  • Technology Foundations
  • Organizational Imperatives
  • Business Outcomes: Digital Customer Engagement
  • What's Next: The Connected World
  • Supplemental Material
  • Related Research Documents

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