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For Customer Experience Professionals

Six Government CCOs Worldwide Share Best Practices

Chief Customer Officers Of Government Tell Their Stories Of Balancing Mission And Vision

February 3, 2021

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Why Read This Report

Government organizations benefit from chief customer officers (CCOs) who connect leaders and employees to customer data, bridge silos, and democratize customer experience (CX) best practices. This report profiles six CX leaders at a variety of government organizations, with diverse scopes and responsibilities, who have succeeded in doing this and, as a result, have infused customer-centricity throughout their organizations' cultures, strategies, and experience improvements.

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Table of Contents

  • CX Leaders' Many Roles Drive Customer-Centricity In Government
  • Six CCOs Show The Way To CX Transformation
  • Recommendations

  • Great CX Leadership In Government Is Fueled By Resourcefulness
  • Supplemental Material
  • Related Research Documents

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