Sourcing Successfully Across Multiple Models

The days of the monolithic, all-encompassing IT outsourcing megadeal are over. In the age of the customer, enterprises need to access new application services that address the full range of technology and business services requirements, including digital services, mobile services, and data services alongside more traditional technology services. Some of these functions are best served in a leveraged model with remote delivery, while others require specialized resources and near complete alignment with business stakeholders. Increasingly, customers have a broad set of resourcing options, including offshore suppliers, onshore and nearshore suppliers, as well as internal resources like shared services organizations and captives. But which are the optimal choices to use where and when, and how can buyers best purchase and manage these alternative sourcing models, particularly in combination? This report addresses some of the fundamental elements of sourcing operation, transformation, and innovation in the age of the customer.