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For Application Development & Delivery Professionals

Streamline Your Business App Selection By Emphasizing Outcomes Versus Features

Selection: The SaaS Transformation Playbook

February 7, 2019

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This is the Selection report in The SaaS Transformation Playbook For 2020.

Why Read This Report

Choosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes. This report describes a better way for AD&D professionals to choose business apps that avoids wasteful requirements gathering by focusing instead on each vendor's ability to deliver business goals and measurable success. This is an update of a previously published report. Forrester reviews and updates it for continued relevance and accuracy. It includes new examples, data, and revised recommendations.

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Table of Contents

  • Flawed Software Selection Processes Lead To Poor Choices
  • Use Forrester's Four-Phase Approach To Enable Better Product Choices
  • Recommendations

  • Drive Consensus In Each Phase To Build Stakeholder Alignment
  • Supplemental Material
  • Related Research Documents

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