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For Application Development & Delivery Professionals

Streamlining The Contact Center For The New Normal

Tactical Recommendations For Contact Centers In 2020

August 20, 2020

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Why Read This Report

Contact centers were among the most-affected functions by the COVID-19 crisis. As business process outsourcing (BPO) providers transition through recovery, they realize the pandemic has delivered lasting impacts on their business and challenged traditional operational strategies. This report gives customer service leaders tactical recommendations for planning and restructuring their contact centers to operate in the new normal.

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Table of Contents

  • The Pandemic-Disrupted Contact Center Is Controlled Chaos
  • Four Tactical Practices For The New Contact Centers
  • Recommendations

  • Think Shorter Roadmaps And Bite-Sized ROI
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