Report

Streamlining The Contact Center For The New Normal

Tactical Recommendations For Contact Centers In 2020
August 20th, 2020
With Contributors:
Sukriti Dangi
and Kara Hartig

Summary

Contact centers were among the most-affected functions by the COVID-19 crisis. As business process outsourcing (BPO) providers transition through recovery, they realize the pandemic has delivered lasting impacts on their business and challenged traditiona

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