Trends Report

Take A Process View Toward Enterprise Content Integration

Business Process Management And Dynamic Case Management Raise The Bar For ECI

October 7th, 2010
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Stephen Powers , Ralph Vitti , Connie Moore

Summary

Transforming business processes depends on access to information from an increasing number of systems, with a wider range of formats, and in greater volume. BP pros who seek to improve processes with business process management (BPM) and dynamic case management initiatives are working to reduce the amount of information to manage, improve information access, and lower enterprise content management (ECM) infrastructure costs. But deciding on the best approach proves difficult. SharePoint's acceleration and emerging cloud offerings will only worsen these investment challenges. Content Management Interoperability Services (CMIS) shows promise but will not solve interoperability problems for three years or more. As a result, organizations should use content integration software, frameworks, and strategies — enterprise content integration (ECI) — to consolidate archives, federate access, and/or synchronize content. Niche software companies, ECM providers, and systems integrators provide a diverse yet sometimes confusing set of solutions.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.