Trends Report

Taking European Online Travel To The Next Level

February 12th, 2007
Henry Harteveldt, null
Henry Harteveldt
With contributors:
Jaap Favier , Brian Tesch

Summary

Two in three European leisure travelers are now online, with most enjoying in-home broadband access. Forty-one percent both research and buy travel online. These leisure travel Bookers are focused on efficient, value-oriented sites and are starting to also buy niche products like museum tickets via the Web. Travel supplier sites — the sites belonging to the airlines, rail lines, hotels, and other direct providers of travel services — reign online. To become a European Booker's site of choice, travel firms must fulfill European travelers' desire for new ideas, convenience, and guidance.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.