Trends Report

Talent Management Customers Show Solid Business Results And A Preference For SaaS

July 12th, 2011
Claire Schooley, null
Claire Schooley
With contributor:
Paul Hamerman

Summary

Organizations thinking about purchasing a talent management solution want to know what to expect from the selection process through deployment and beyond. To aid in this, Forrester surveyed 63 users of seven of the top talent management solutions and asked about topics like selection criteria, deployment methods, implementation costs and timetables, potential pitfalls, and implementation results. The findings show that firms are primarily looking for a talent management solution that fits their business requirements, increasingly prefer the software-as-a-service (SaaS) deployment model, and are also attracted by low initial licensing costs and short implementation timelines. Buyers need to take care with application integration issues and data access issues when implementing, but can expect good vendor service and strong business results.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.