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For Application Development & Delivery Professionals

TechRadar™: Customer-Centric HRM Technology, Q2 2014

Innovation Boosts Employee Engagement And Customer Value

April 15, 2014


  • By Paul D. Hamerman,
  • Claire Schooley
  • with Holger Kisker, Ph.D.,
  • David Murphy

Why Read This Report

The technology for human resource management (HRM) addresses the life cycle of the workforce, including attracting, selecting, training, supporting, assessing, and rewarding employees. In the fast changing market, with increasing competition around customer loyalty, organizations need to seek out the best candidates that can be trained to become engaged employees, razor-focused on meeting customer needs. Some technology has been developed or acquired by established HRM vendors; other technology comes from startups that focus on one aspect of the HRM process like recruitment marketing, rewards, or workforce management. As organizations look for a streamlined technology suite that provides seamless HRM processes, we expect to see continued acquisitions as vendors try to provide the richest offering that is comprehensive, easy to use, and valuable in meeting employees' core needs, and boosting their customer IQ. Forrester has identified 18 HRM technologies that reflect the breadth and diversity of this ecosystem of applications and related services.

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Table of Contents

  • The State Of Plans For Human Resource Management Technology
  • Why The Future Of HRM Technology Matters
  • Overview: TechRadar For HRM Technology
  • TechRadar For HRM Technology: Disruption Drives Growth

  • HRM Technologies Must Develop Customer-Focused Employees
  • Supplemental Material
  • Related Research Documents