Trends Report

Technologists — And The Business — Must Execute At The Speed Of DevOps

Intermediate Level: People Practices For IT Transformation

January 8th, 2021
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Bobby Cameron , David Brodeur-Johnson , Katy Tynan , Charles Betz , Chris Gardner , Diego Lo Giudice , Audrey Hecht , Diane Lynch

Summary

Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile processes. However, to advance, CIOs must modernize their talent management, industrialize employee experience (EX), and operationalize automation technologies. This report provides an overview of Forrester's framework for how intermediate IT organizations can mature to become advanced. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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