Trends Report

The Future Of Telecoms: From Endangered Species To Digital Service Providers

The Changing Value Contribution Of Telcos In Digital Ecosystems

July 2nd, 2018
With contributors:
Pascal Matzke , Michael Glenn , Ian McPherson

Summary

Digital is affecting the telco market. More than ever before, telcos are embracing new technologies and experimenting with new business concepts. This, in turn, creates opportunities for enterprise customers to work with telcos as partners for their digital transformation. In this report, we analyze to what extent telcos will move beyond their traditional role of network infrastructure and connectivity providers. CIOs and digital leaders should read this report to determine if and when they should consider telcos as digital service providers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.