Skip to main content

Save or Share this Report

For Customer Experience Professionals

The AI Revolution In CX Measurement

12 AI Use Cases That Can Improve How CX Pros Track CX And Drive CX Action — And What CX Pros Must Do Now To Prepare

August 1, 2018

Why Read This Report

AI technologies have the potential to make customer experience (CX) measurement programs more effective and efficient. CX professionals who don't pay attention to the current AI revolution will be unable to leverage rapidly evolving vendor offerings and end up with laggard programs. This report identifies 12 promising use cases for AI in CX measurement programs and highlights what CX pros must do now to prepare for the rapidly approaching future.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • CX Pros Must Understand AI's Potential For CX Measurement Programs
  • AI Can Improve How CX Pros Track CX And Drive CX Action
  • Recommendations

  • Start Preparing Now For AI Success In CX Measurement
  • Supplemental Material
  • Related Research Documents

Recommended Research