Trends Report

The Banking Platform Of The Future

Implementing Ubiquitous And Industrialized Banking

December 8th, 2009
Jost Hoppermann, null
Jost Hoppermann
With contributors:
Phil Murphy , Adam Knoll

Summary

Ubiquitous banking, industrialization, new core competencies, and the right balance of collaboration among competitors are key drivers for the banking platform of the future. A new interaction- and process-focused front end combined with the delivery of internal and external functionality in a more flexible way will permit banks to deliver services at the pace that increasingly impatient and demanding customers require. While the banking platform of the future will take years to reach full and complete adoption, a handful of leading banks are already planning their first steps, and the vendors are planning to deliver early instances of related products and product suites much sooner.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.