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For Customer Experience Professionals

The Customer Experience Index, France 2014

March 25, 2014

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Why Read This Report

How good is the experience at leading French companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 38 French brands across eight industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, wireless service providers, and insurers. Customer experience professionals should use this report to understand the competitive environment in France and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.

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Table of Contents

  • Introducing Forrester's Customer Experience Index For France
  • French Companies Mostly Disappoint Consumers
  • RECOMMENDATIONS

  • Customer Experience Is Your Best Bet For Success Today
  • Supplemental Material
  • Related Research Documents

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