Save or Share this Report

For Customer Experience Professionals

The Customer Experience Index, UK 2014

March 21, 2014


Why Read This Report

How good is the experience at leading UK companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands across seven industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, and wireless service providers. Customer experience professionals should use this report to understand the competitive environment in the UK and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.

Get Access

This document is not available for individual purchase. Log in or Become a client to get access to this document and more Forrester research, aligned to leadership roles across business and technology management.

Table of Contents

  • Introducing Forrester's Customer Experience Index For The UK
  • UK Consumers Rate Their Experiences As Mostly Underwhelming
  • UK Customer Experience Leaders Reap Benefits

  • Apply Customer Experience Discipline To Improve Your Firm's CXi
  • Supplemental Material
  • Related Research Documents

Recommended Research