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The Digital Disruption Of Small Business Banking

Banks Must Improve Digital Services For SMEs — Or Lose Customers To Disruptors

February 19, 2019

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Why Read This Report

Over the past decade, established banks have worked hard to extend their products and services to retail customers who've moved onto digital touchpoints. But digital banking for small and medium-size enterprises (SMEs) has lagged. SME owners use a range of apps and websites, but banks' own digital services often trail those of the disruptors that are filling the gaps. As a result, established bank brands risk disintermediation. Digital banking teams need to shift from product-focused approaches to strategies and services designed around SME customer outcomes.

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Table of Contents

  • Small Business Banking Is Being Disrupted
  • Don't Mistake Business Lending For Business Banking
  • Digital Banking Leaders Must Create More Value To Stay Relevant
  • Supplemental Material
  • Related Research Documents

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