Trends Report

The Employee Experience Bill Of Rights In The Era Of AI And Automation

Guaranteeing Rights For Employees Ensures Relative Calm For Companies

December 5th, 2019
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
Samuel Stern, null
Samuel Stern
With contributors:
Keith Johnston , Pascal Matzke , David Brodeur-Johnson , Elitsa Kortenska , Alex Sobchuk , Madison Bakalar

Summary

The threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their workers. In this report, we help C-level leaders address the key concerns employees have with an employee experience (EX) bill of rights for the age of AI and automation that any organization can adopt. The benefit of doing so? Employees will be less likely to disrupt operations with labor actions and more likely to embrace the automation efforts meant to better care for them, their customers, and the company's business results.

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