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For Application Development & Delivery Professionals

The Five CRM Trends In 2019 That Will Shape Engagement, Relationships, And Revenue

January 22, 2019

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Why Read This Report

In the age of the customer, good customer experiences are the only sources of competitive differentiation. CRM has the potential to transform customer relationships, but firms have only started to tap into the true power of these solutions. This report summarizes the top five trends that application development and delivery (AD&D) professionals need to consider when planning for CRM success in 2019.

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Table of Contents

  • Modern Customer Engagement Starts With CRM
  • The Five Trends Shaping The Modern CRM Landscape
  • What It Means

  • As CRM Automates, Human Relationships Make The Difference
  • Supplemental Material
  • Related Research Documents

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